Refund Policy

This Refund Policy (the "Policy") applies to the Kami Cloud.

BY USING THIS SITE, YOU AGREE TO THIS POLICY; IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS SERVICE.

Refund Policy:

1. Order with free trial
If you are our NEW customer,congratulations! You will have ONE WEEK (seven days) FREE TRIAL.
If you choose to pay month by month automatically, your first month will not be charged, and if you terminate this service within the first week, we will not charge you.
If you choose to pay the full payment by once with one additional one week(seven days) free trial, and if you terminate this service within the first week, the full price is refundable.
Otherwise, there will be no refund.

2. Order without free trial
If you have ever used our service and decide to come back, you can enjoy our seven days refundable policy. Whichever payment method you choose, the full price is refundable.
Otherwise, there will be no refund.


Refund Process & Time-Frame
Please carefully follow our refund process:

1. If you request refund, please contact our Support Center by email or phone with following information:
Account information
Order number
Reason for refund

2. Our customer service team will respond to your request within 24 hours.

3. After confirm your request, your service will be ended and your money will be refund back. Please note the refund times below:
For credit card refunds, please allow 7-30 business days for the transaction to process.
For Paypal refunds, please allow up to 7 business days for the transaction to appear in your account.